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Frequently Asked Questions

Is parking space available at the hotel and how much does it cost?

Park Regis City Quays offers undercover and secure car parking with remote control access (subject to availability). The daily rate with 24 access to the car park is at $15.00 and inclusive of GST (subject to change). This is a self-parking service.

What is your cancellation and amendment policy?

Cancellation policy is 48 hours prior (unless advised otherwise at time of booking) to arrival and this applies to individual bookings. Reservations amendments will be subject to availability of any change made on the booking, either by dates or room types.

Are extra beds or baby cots available and is there a charge?

The Extra Bed charge is at $50.00 per night inclusive of GST and a Baby Cot is available at $20.00 per night inclusive of GST.

What form of payments do Park Regis and Leisure Inn accept?

Payment in Cash and or Bank Deposit. All Credit Cards are accepted and payments by credit cards incurs a service merchant bank fee.

How do I make a reservation for large groups?

All enquiries for groups are quoted based on availability and must be placed in writing addressed to groupcityquays@parkregishotels.com

Is there any booking fee or deposit when booking online?

A credit card guarantee is required to hold all bookings placed online with the Hotel website. All payments are processed 48hours prior to arrival unless specified otherwise.

Can I arrange an early check in and late check out?

Early check in and Late check out are available. Kindly contact Reception to arrange this request (charges do apply).

What transfers are available from the airport?

Hotel Reception can book an Airport Shuttle bus for a fee from $15.00.

How far is the hotel away from local attractions and railway stations?

Park Regis City Quays is centrally located. We are located 450m from the Cairns Convention Centre, 1.7km’s from the Cairns Railway Station and 1.2km’s from the Cairns Reef Fleet Terminal.

How do I make special requests during my stay?

Please contact Hotel Reception for any requests or requirements you may have during your stay.

How do I book on a flexible rate/corporate rate?

Please contact Reception via email and they will assist with setting the account with a booking code and or submit the Corporate Rate request to our sales team. Email address: groupcityquays@parkregishotels.com