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Frequently Asked Questions

Is parking space available at the hotel and how much does it cost?

Park Regis City Quays offers undercover and secure car parking with remote control access (subject to availability). The daily rate with 24 access to the car park is at $15.00 and inclusive of GST (subject to change). This is a self-parking service.

What are your cancellation and amendment policy?

Cancellation policy is 48 hours prior (unless advised otherwise at the time of booking) to arrival and this applies to individual bookings. Reservations amendments will be subject to availability of any change made on the booking, either by dates or room types.

Are extra beds or baby cots available and is there a charge?

The Extra Bed charge is at $50.00 per night inclusive of GST and a Baby Cot is available at $20.00 per night inclusive of GST.

What form of payments do Park Regis and Leisure Inn accept?

Payment in Cash and or Bank Deposit. All Credit Cards are accepted and payments by credit cards incurs a service merchant bank fee.

How do I make a reservation for large groups?

All enquiries for groups are quoted based on availability and must be placed in writing addressed to groupcityquays@parkregishotels.com.

Is there any booking fee or deposit when booking online?

A credit card guarantee is required to hold all bookings placed online with the Hotel website. All payments are processed 48hours prior to arrival unless specified otherwise.

Can I arrange an early check in and late check out?

Early check in and Late check out are available. Kindly contact Reception to arrange this request (charges do apply).

What transfers are available from the airport?

Hotel Reception can book an Airport Shuttle bus for a fee from $15.00.

How far is the hotel away from local attractions and railway stations?

Park Regis City Quays is centrally located. We are located 450m from the Cairns Convention Centre, 1.7km’s from the Cairns Railway Station and 1.2km’s from the Cairns Reef Fleet Terminal.

How do I make special requests during my stay?

Please contact Hotel Reception for any requests or requirements you may have during your stay.

How do I book on a flexible rate/corporate rate?

Please contact Reception via email and they will assist with setting the account with a booking code and or submit the Corporate Rate request to our sales team. Email address: groupcityquays@parkregishotels.com.

What are some of the property amenities at Park Regis City Quays?

Roof Top BBQ, Pool, Disabled access, secure car parking.

Which room amenities are available at Park Regis City Quays?

Self contained apartments, large balcony, Foxtel.

What food & drink options are available at Park Regis City Quays?

Surrounded by Cafes & Restaurants

Is Park Regis City Quays accessible?

Yes

How do I get to Park Regis City Quays from the nearest airport?

Taxi or Uber

What are the check-in and check-out times at Park Regis City Quays?

Check in 2pm and check out 10am

What type of room can I book at Park Regis City Quays?

Executive Hotel room, Executive One Bedroom Apt, Executive Two Bedroom.

Does Park Regis City Quays have a pool?

Yes – not heated

How much does it cost to stay at Park Regis City Quays?

From $119 per night

Does Park Regis City Quays offer free cancellation for a full refund?

48hr Canx Policy

Is parking offered on site at Park Regis City Quays?

Secure undercover with remote access – fee applies

Are pets allowed at Park Regis City Quays?

No, only guide dogs

Is airport shuttle service offered by Park Regis City Quays?

No

What is the Park Regis City Quays phone number?

07 4042 6400

What is the nearest airport to Park Regis City Quays?

Cairns Airport