Hotel Information

Welcome to Cairns

TV Guide Channel List

Discover our TV Guide Channel List below:

Hotel Facilities

If you have any questions dial “9” for reception.

Account Settlement

We accept all major credit cards (surcharge applies**): American Express, Diners Club, MasterCard and Visa.

**If you are settling your account with a credit card, please note that a credit card transaction fee will apply.

0.90% for Visa and MasterCard
3.00% for UnionPay
1.98% for AMEX issued by bank
3.50% for AMEX issued by AMEX
3.50% for Diners Club

Payments by cash or EFTPOS do not attract transaction fees.

Note: these rates are subject to change without prior notice. Company charges or cheque payments will only be accepted by prior arrangement.


The power points in your room operate on 240 volts (AC 50 cycles). Adaptors are available for purchase from Woolworths Supermarket. Park Regis Hotels accepts no responsibility for damage caused by use of the adaptors.

After Hours Access

For security reasons the front doors at the lobby entrance will be locked from 5pm – 9am. To enter, please use your building access card or room key to open the Reception door.

Baby Facilities

Cots are available for hire. Please contact Reception for details.

Business Services

For a small cost a complete range of business services is available including courier and mail services, photocopying, and facsimile. Please contact Reception for more information.

Car Parking

Undercover car parking is available for guests with access via Lake St. Park Regis accepts no responsibility for loss or damage to vehicles parked in this facility. Fee applies.

Check Out Time

Check-out time is 10:00am. Should you wish to stay a little longer, please contact Reception and every effort will be made to assist you. Reception opens at 8:00am and 9:00am on Public Holidays. Late checkout charges may apply. Should you be leaving prior to 8:00am on the day of your departure, please contact Reception the day prior to settle any accounts and arrange for key collection.

Dry Cleaning

A valet dry cleaning and laundry service is available Monday – Friday. Please drop off your laundry at Reception before 8am, for 24 hour service. Contact Reception should you require weekend or public holiday service.

Facsimile Services

A facsimile service is available at Reception. Charges are summarised below:


  • Local
    $2.50 first page & $1.00 for every page thereafter
  • Country & Interstate
    $4.50 first page & $1.00 for every page thereafter
  • International 
    $6.50 first page & $1.00 for every page thereafter
  • Incoming Faxes 
    $0.50 per page


Should you have any special room servicing requirements such as a nominated time for servicing your apartment or need for additional items, please contact Reception prior to 10am.

Luggage Storage

We will be happy to assist you with same day baggage storage. Please contact Reception. Fee applies.


Please contact Reception should there be any items requiring our attention.

Reception Hours

Reception is open from 8:00am to 8:00pm, 7 days a week and 9:00am to 5:00pm on Public Holidays. Should you be departing outside of these hours, please settle your account with Reception the evening prior to departure.

Smoking Policy

For the benefit of all guests, we request that all smoking be limited to the balcony area only with the doors closed. Charges will apply to rooms requiring smoke removal. This charge is payable by the guest.

Swimming Pool

The swimming pool is located on the 7th floor and is open from 7am to 9.30pm daily. Strictly no glass is to be taken into the pool area. All children must be supervised by an adult at all times. Guests will be required to use their access card to gain entry, pool towels available for hire at reception for $2.

Tour Bookings

For information on a wide number of tours that operate in this area, please contact Reception who will be happy to organise all your tour bookings for you.

Wake-Up Calls

Wake-up calls can also be arranged through Reception between the hours of 8:00am to 8:00pm, 7-days a week and 9:00am to 5:00pm on Public Holidays. You can also utilise the alarm clock located on your bedside table.


(Act No. 24, 1968, section 7)


Under the innkeepers’ act 1968, an innkeeper may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the innkeeper or any servant in his employ.

This liability however –

• Extends only to the property of guests who have engaged sleeping accommodation at the inn;
• Is limited to one hundred dollars to any one guest except in the case of property which has been deposited, or offered for deposit, for safe custody;
• Does not cover any motor-vehicle or other vehicles of any kind or any property left in them, or horses or other live animals.

This notice does not constitute an admission either that the act applies to these premises or that the liability there under attaches in any particular case.

Room Facilities

Air Conditioning

Each room is fitted with an air conditioner. To activate the power of the air conditioner, you need to insert your building access card up into the electronic carrier socket provided by your front door.

a) To cool the room: Press the 1/0 to turn the air conditioner on Press mode button to cooling mode using the button with the picture of a snowflake, and then press temp button to set a suitable temperature. Please ensure not to exceed a minimum temp of 20 degrees to avoid damage to the system.

b) Timer: Open the remote front section to reveal other functions; the timer function is located just above the mode button. Press the timer function to set time, and to turn off press timer off.

Alarm Clock

An alarm clock is available on the bedside table for your convenience. All clocks offer functions such as alarm, time and radio.


Please do not hang towels, clothing or other items over the balcony. Please consider the guests below by not throwing rubbish or other items over the balcony.

Breakages and Damages

Please report any breakages, missing items or damaged property on arrival. The cost of replacement or repair on any items broken or damaged is the responsibility of the guest and non reported items will be on-charged after departure.


Reception         Dial 9
Housekeeping  Dial 9
Outside Line     Dial 0

Room to Room:

Park Regis City Quays:

  • ‘A’ rooms:
    Dial 3 then the room number.
  • ‘B’ rooms:
    Dial 4 then the room number


  • Dial 5 then the room number for levels 3 – 9.
  • Dial the room number for levels 10 – 15.

Do Not Disturb

Please place your “Do not Disturb” sign on the outside of your apartment door to ensure your privacy is upheld. Please note: Your room will not be serviced with this in place.

Email/Internet Access

At all Park Regis & Leisure Inn Hotels in Australia, we are delighted to offer our valued customers complimentary unlimited Wi-Fi for the duration of their stay.

– maximum of 5 devices per room.

For Technical Support call TOLL FREE on 1300 132 630

Iron/Ironing Board

For your convenience an iron and ironing board are located in the laundry or linen cupboard of your apartment.


Please remember to take your room key and security access fob with you at all times and ensure you lock all doors and windows when leaving your apartment for security purposes. Two sets of keys are available per apartment. Loss of access tab incurs a fee of $25.00.

Lost or unreturned room keys will attract a fee of $100 per set and $100 for lost car parking remotes.

Kitchen Facilities

Each self contained apartment offers a comprehensive kitchen facility. Please always use your range hood when cooking. The range hood has a safety switch associated with them. These units will not operate unless the safety switch is on. Please contact Reception should you experience any difficulties.

Laundry Facilities

Apartments are equipped with a washing machine, dryer, ironing board & iron. Please contact Reception should you experience any difficulties.

Tea and Coffee Facilities

All apartments are provided with tea and coffee making facilities. To purchase additional supplies, please contact Reception.


Each apartment is fitted with a direct dial telephone. Please be advised that phone calls can only be transferred during Reception hours and any calls to Reception outside of these hours will divert to an answering service/after-hours emergency manager. All external calls are automatically recorded on our call accounting system, calls are charged at the following rates:

  • Local:
    $0.49 cents for unlimited talk time (metropolitan only)
  • STD:
    $0.49 for connection and $0.49 cents per minute (within Australia)
  • ISD:
    $2.50 for connection and $0.80 cents per pulse there after (International calls)
  • Mobile:
    $0.49 for connection and $0.55 cents per minute (within Australia)

Local Information

Airline Offices

  • Aircalin 
    131 223
  • Air China
    02 9232 7277
  • Air New Zealand
    132 476
  • British Airways
    1300 767 177
  • Cathay Pacific
    131 747
  • Emirates Airlines
    1300 303 777
  • Jetstar
    131 538
  • Malaysia Airlines
    132 627
  • Qantas Domestic
    131 313
  • Qantas International
    131 211
  • Singapore Airlines
    131 011
  • Thai Airways
    1300 651 960
  • United Airlines
    13 17 77
  • Virgin Australia
    136 789


The Domestic/International Airport is located approximately 15 minutes drive from Park Regis City Quays. Taxis and airport transfers can be arranged on your behalf, please contact Reception to make a booking.

Car Rental

  • Avis
    13 63 33
  • Europcar
    13 13 90
  • Thrifty
    1300 367 227

Places of Interest

Whether exploring the botanic gardens, bush walking through rainforest, lazing by the lagoon, zipping along a flying fox or soaking up local, national and international musicians and stage performances, Cairns provides something for all tastes. Visitors to Cairns region are encouraged to enjoy our libraries, cultural facilities, water park (Sugarland Edmonton & Muddies- Cairns Esplanade), playgrounds, patrolled beaches, sports grounds and walking and cycling tracks, and take part in free exercise classes, lectures and talks.

Park Regis City Quays is located within a short walk of Woolworths Supermarkets located on Lake Street, Cairns Reef Hotel Casino, Cairns Central Shopping Centre. All tours can be arranged from Reception, please contact reception for their recommendations & bookings.

Public Transport

Please contact Reception for timetables and directions to the nearest public transport services.

Taxi Services

Cairns Taxis     131 008

Safety & Security

After Hours – Emergencies

Reception hours are 8:00am to 8:00pm, 7 days a week and 9:00am to 5:00pm on Public Holidays. Should you require urgent assistance outside of these hours, please dial 9 to be connected to our after-hours emergency line. (Note: Non Emergency calls after hours attract a $100 call-out fee).


For Police, Fire Department or Ambulance – Dial 0 for outside line, then 000.


This property is fitted with an advanced fire protection system which includes a fire alarm. In case of fire, please follow the procedures outlined below.

  1. If the fire alarm or automatic evacuation system sounds, please make your way to the nearest fire exit, please do not run and do not use the elevators.
  2. Do not telephone Reception as we may need the lines for Emergency Calls.
  3. Do not re-enter the building unless you are advised to do so by the Fire Brigade or Hotel Staff.
  4. False alarm charges apply and are payable by the guest. The current charge imposed by the Fire Brigade for false alarms is $1408.25. This charge may be changed by the Fire Brigade at any time.

Fire Evacuation

A fire evacuation plan is located on the back of your apartment door, please ensure you have familiarised yourself with the nearest fire exit. IN CASE OF FIRE – DO NOT USE LIFTS.


The main connecting door to the dual key apartments and hotel rooms have self lock, however, your apartment door does not. Please be sure to secure the door on your way out by turning the knob within the handle, as well as ensuring the door is shut well behind you.

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