GM Welcome Letter
We are delighted that you have selected our Hotel.
On behalf of the entire team at Park Regis City Quays, I extend you a very warm welcome and trust your stay with us will be both enjoyable and comfortable.
As our valued guest, your comfort, health and safety are important to us.
- In response to the Coronavirus development in Wuhan and exported cases to other cities and counties, we have taken the following precautionary measures out of an abundance of caution:
- Increased cleaning and disinfection frequency for guest rooms and public areas.
- Reminding our staff to practice good health habits and hand hygiene.
- Implementation of hand sanitisers located in all rooms, public areas and front desks
- Removal of all marketing material that cannot be sanitised including the compendium
We would like to assure you we will continue to remain vigilant and also strongly encourage our guests to observe good personal hygiene and adopt the following precautions:
- Wear a mask if you have respiratory symptoms such as a cough or shortness of breath.
- Seek medical attention if you are feeling unwell.
- Cover your mouth with a tissue when coughing or sneezing, and dispose of the soiled tissue in the rubbish bin.
- Practice frequent hand washing with soap.
- Use the pump hand sanitiser, located in reception whenever you are entering the hotel.
We hope the above information is of help, if you have any questions, please do not hesitate to contact reception or seek medical advice. We are here to assist you and glad to do so.
Sincerely,
Wayne Booth
General Manger
Park Regis City Quays
TV Guide Channel List
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Hotel Facilities
If you have any questions dial “9” for reception.
Account Settlement
We accept all major credit cards (surcharge applies**): American Express, Diners Club, MasterCard and Visa.
**If you are settling your account with a credit card, please note that a credit card transaction fee will apply.
0.90% for Visa and MasterCard
3.00% for UnionPay
1.98% for AMEX issued by bank
3.50% for AMEX issued by AMEX
3.50% for Diners Club
Payments by cash or EFTPOS do not attract transaction fees.
Note: these rates are subject to change without prior notice. Company charges or cheque payments will only be accepted by prior arrangement.
Adaptors
The power points in your room operate on 240 volts (AC 50 cycles). Adaptors are available for purchase from Woolworths Supermarket. Park Regis Hotels accepts no responsibility for damage caused by use of the adaptors.
After Hours Access
For security reasons the front doors at the lobby entrance will be locked from 5pm – 9am. To enter, please use your building access card or room key to open the Reception door.
Baby Facilities
Cots are available for hire. Please contact Reception for details.
Business Services
For a small cost a complete range of business services is available including courier and mail services, photocopying, and facsimile. Please contact Reception for more information.
Car Parking
Undercover car parking is available for guests with access via Lake St. Park Regis accepts no responsibility for loss or damage to vehicles parked in this facility. Fee applies.
Check Out Time
Check-out time is 10:00am. Should you wish to stay a little longer, please contact Reception and every effort will be made to assist you. Reception opens at 8:00am and 9:00am on Public Holidays. Late checkout charges may apply. Should you be leaving prior to 8:00am on the day of your departure, please contact Reception the day prior to settle any accounts and arrange for key collection.
Dry Cleaning
A valet dry cleaning and laundry service is available Monday – Friday. Please drop off your laundry at Reception before 8am, for 24 hour service. Contact Reception should you require weekend or public holiday service.
Facsimile Services
A facsimile service is available at Reception. Charges are summarised below:
Transmission:
- Local
$2.50 first page & $1.00 for every page thereafter
- Country & Interstate
$4.50 first page & $1.00 for every page thereafter
- International
$6.50 first page & $1.00 for every page thereafter
- Incoming Faxes
$0.50 per page
Housekeeping
Should you have any special room servicing requirements such as a nominated time for servicing your apartment or need for additional items, please contact Reception prior to 10am.
Loyalty Programs
StayWell Rewards
If you have not already done so, please enquire about the “StayWell Rewards” program, available free from Reception. As a member you will receive great discounts and earn points every time you stay at any StayWell Hospitality Group property around the country. (Terms and conditions apply).
Qantas Frequent Flyer Program
We accept Qantas Frequent Flyer cards for all valid purchases made at StayWell Hospitality Group properties.
Luggage Storage
We will be happy to assist you with same day baggage storage. Please contact Reception. Fee applies.
Maintenance
Please contact Reception should there be any items requiring our attention.
Reception Hours
Reception is open from 8:00am to 8:00pm, 7 days a week and 9:00am to 5:00pm on Public Holidays. Should you be departing outside of these hours, please settle your account with Reception the evening prior to departure.
Smoking Policy
For the benefit of all guests, we request that all smoking be limited to the balcony area only with the doors closed. Charges will apply to rooms requiring smoke removal. This charge is payable by the guest.
Swimming Pool
The swimming pool is located on the 7th floor and is open from 7am to 9.30pm daily. Strictly no glass is to be taken into the pool area. All children must be supervised by an adult at all times. Guests will be required to use their access card to gain entry, pool towels available for hire at reception for $2.
Tour Bookings
For information on a wide number of tours that operate in this area, please contact Reception who will be happy to organise all your tour bookings for you.
Wake-Up Calls
Wake-up calls can also be arranged through Reception between the hours of 8:00am to 8:00pm, 7-days a week and 9:00am to 5:00pm on Public Holidays. You can also utilise the alarm clock located on your bedside table.
INNKEEPERS ACT
(Act No. 24, 1968, section 7)
LOSS OF OR DAMAGE TO GUESTS’ PROPERTY
Under the innkeepers’ act 1968, an innkeeper may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the innkeeper or any servant in his employ.
This liability however –
• Extends only to the property of guests who have engaged sleeping accommodation at the inn;
• Is limited to one hundred dollars to any one guest except in the case of property which has been deposited, or offered for deposit, for safe custody;
• Does not cover any motor-vehicle or other vehicles of any kind or any property left in them, or horses or other live animals.
This notice does not constitute an admission either that the act applies to these premises or that the liability there under attaches in any particular case.
Room Facilities
Air Conditioning
Each room is fitted with an air conditioner. To activate the power of the air conditioner, you need to insert your building access card up into the electronic carrier socket provided by your front door.
a) To cool the room: Press the 1/0 to turn the air conditioner on Press mode button to cooling mode using the button with the picture of a snowflake, and then press temp button to set a suitable temperature. Please ensure not to exceed a minimum temp of 20 degrees to avoid damage to the system.
b) Timer: Open the remote front section to reveal other functions; the timer function is located just above the mode button. Press the timer function to set time, and to turn off press timer off.
Alarm Clock
An alarm clock is available on the bedside table for your convenience. All clocks offer functions such as alarm, time and radio.
Balcony
Please do not hang towels, clothing or other items over the balcony. Please consider the guests below by not throwing rubbish or other items over the balcony.
Breakages and Damages
Please report any breakages, missing items or damaged property on arrival. The cost of replacement or repair on any items broken or damaged is the responsibility of the guest and non reported items will be on-charged after departure.
Dialing
Reception Dial 9
Housekeeping Dial 9
Outside Line Dial 0
Room to Room:
Park Regis City Quays:
- ‘A’ rooms:
Dial 3 then the room number.
- ‘B’ rooms:
Dial 4 then the room number
Piermonde:
- Dial 5 then the room number for levels 3 – 9.
- Dial the room number for levels 10 – 15.
Do Not Disturb
Please place your “Do not Disturb” sign on the outside of your apartment door to ensure your privacy is upheld. Please note: Your room will not be serviced with this in place.
Email/Internet Access
At all Park Regis & Leisure Inn Hotels in Australia, we are delighted to offer our valued customers complimentary unlimited Wi-Fi for the duration of their stay.
– maximum of 5 devices per room.
For Technical Support call TOLL FREE on 1300 132 630
Feedback
We thank you for choosing to stay with us and welcome receiving your comments on our facilities and services. You can log onto www.staywellgroup.com/feedback to submit in an online form. Your feedback will be analysed and used to continually improve the standard of services and facilities and training of our hotel staff.
Iron/Ironing Board
For your convenience an iron and ironing board are located in the laundry or linen cupboard of your apartment.
Keys
Please remember to take your room key and security access fob with you at all times and ensure you lock all doors and windows when leaving your apartment for security purposes. Two sets of keys are available per apartment. Loss of access tab incurs a fee of $25.00.
Lost or unreturned room keys will attract a fee of $100 per set and $100 for lost car parking remotes.
Kitchen Facilities
Each self contained apartment offers a comprehensive kitchen facility. Please always use your range hood when cooking. The range hood has a safety switch associated with them. These units will not operate unless the safety switch is on. Please contact Reception should you experience any difficulties.
Laundry Facilities
Apartments are equipped with a washing machine, dryer, ironing board & iron. Please contact Reception should you experience any difficulties.
Tea and Coffee Facilities
All apartments are provided with tea and coffee making facilities. To purchase additional supplies, please contact Reception.
Telephone
Each apartment is fitted with a direct dial telephone. Please be advised that phone calls can only be transferred during Reception hours and any calls to Reception outside of these hours will divert to an answering service/after-hours emergency manager. All external calls are automatically recorded on our call accounting system, calls are charged at the following rates:
- Local:
$0.49 cents for unlimited talk time (metropolitan only)
- STD:
$0.49 for connection and $0.49 cents per minute (within Australia)
- ISD:
$2.50 for connection and $0.80 cents per pulse there after (International calls)
- Mobile:
$0.49 for connection and $0.55 cents per minute (within Australia)
Local Information
Airline Offices
- Aircalin
131 223
- Air China
02 9232 7277
- Air New Zealand
132 476
- British Airways
1300 767 177
- Cathay Pacific
131 747
- Emirates Airlines
1300 303 777
- Jetstar
131 538
- Malaysia Airlines
132 627
- Qantas Domestic
131 313
- Qantas International
131 211
- Singapore Airlines
131 011
- Thai Airways
1300 651 960
- United Airlines
13 17 77
- Virgin Australia
136 789
Airport
The Domestic/International Airport is located approximately 15 minutes drive from Park Regis City Quays. Taxis and airport transfers can be arranged on your behalf, please contact Reception to make a booking.
Car Rental
- Avis
13 63 33
- Europcar
13 13 90
- Thrifty
1300 367 227
Places of Interest
Whether exploring the botanic gardens, bush walking through rainforest, lazing by the lagoon, zipping along a flying fox or soaking up local, national and international musicians and stage performances, Cairns provides something for all tastes. Visitors to Cairns region are encouraged to enjoy our libraries, cultural facilities, water park (Sugarland Edmonton & Muddies- Cairns Esplanade), playgrounds, patrolled beaches, sports grounds and walking and cycling tracks, and take part in free exercise classes, lectures and talks.
Park Regis City Quays is located within a short walk of Woolworths Supermarkets located on Lake Street, Cairns Reef Hotel Casino, Cairns Central Shopping Centre. All tours can be arranged from Reception, please contact reception for their recommendations & bookings.
Public Transport
Please contact Reception for timetables and directions to the nearest public transport services.
Taxi Services
Cairns Taxis 131 008
Safety & Security
After Hours – Emergencies
Reception hours are 8:00am to 8:00pm, 7 days a week and 9:00am to 5:00pm on Public Holidays. Should you require urgent assistance outside of these hours, please dial 9 to be connected to our after-hours emergency line. (Note: Non Emergency calls after hours attract a $100 call-out fee).
Emergency
For Police, Fire Department or Ambulance – Dial 0 for outside line, then 000.
Fire
This property is fitted with an advanced fire protection system which includes a fire alarm. In case of fire, please follow the procedures outlined below.
- If the fire alarm or automatic evacuation system sounds, please make your way to the nearest fire exit, please do not run and do not use the elevators.
- Do not telephone Reception as we may need the lines for Emergency Calls.
- Do not re-enter the building unless you are advised to do so by the Fire Brigade or Hotel Staff.
- False alarm charges apply and are payable by the guest. The current charge imposed by the Fire Brigade for false alarms is $1408.25. This charge may be changed by the Fire Brigade at any time.
Fire Evacuation
A fire evacuation plan is located on the back of your apartment door, please ensure you have familiarised yourself with the nearest fire exit. IN CASE OF FIRE – DO NOT USE LIFTS.
Security
The main connecting door to the dual key apartments and hotel rooms have self lock, however, your apartment door does not. Please be sure to secure the door on your way out by turning the knob within the handle, as well as ensuring the door is shut well behind you.
Brand Story
Welcome to StayWell Hospitality Group
The Park Regis brand is owned and managed by Australian-based StayWell Hospitality Group (SWHG) – one of the few independently owned hotel management groups in the Asia Pacific. Park Regis is SWHG’s flagship upscale brand that delivers a distinctive blend of old world English charm and modern Australian hospitality.
Formed in June 2006, SWHG has significantly expanded its portfolio of properties with locations around Australia including Sydney, Blue Mountains, Hunter Valley, Melbourne, Brisbane, Cairns, Townsville, Hobart and Launceston. Most recently the Park Regis brand, under SWHG, has expanded internationally with the addition of key global destinations including Dubai and Singapore. The Park Regis brand and SWHG will continue to expand globally in the near and distant future. SWHG’s sales offices are now located in London, Munich and Hong Kong, in addition to the Group’s head office located in Sydney, Australia.
Park Regis Brand
Park Regis is a quality accommodation product aimed at the more discerning guest. All our properties aim to deliver up-to-date features, innovative technologies and welcoming service. Park Regis properties are centrally located offering accessibility and a prime position to attend business or act as an ideal base for sightseeing and leisure activities. The initial property to launch under the Park Regis brand was the well-known Park Regis City Centre in Sydney, Australia; the brand derived its name from this distinctive Park Regis building, a distinguished landmark located on Park Street, Sydney, and one of the first high rise apartments – this was the first of many Park Regis hotels to open around Australia and internationally.
Leisure Inn Brand
Also managed by StayWell Hospitality Group, the Leisure Inn brand encapsulates what guests want and deserve from a quality hotel product. Leisure Inn offers value-for-money accommodation with all hotels in the portfolio positioned in truly unbeatable locations with exceptionally comfortable rooms, modern facilities and friendly and welcoming staff.
We look forward to welcoming you to one of our many properties in the near future! For more information on the Park Regis brand and the complete portfolio of StayWell Hospitality Group properties, please visit www.staywellgroup.com.
